1
Which Windows tool is commonly used to view and manage storage volumes and partitions?
Task Manager Disk Management Paint Snipping Tool
Disk Management is the Windows utility commonly used to manage disks, partitions, and volumes.
2
Which Windows feature allows you to boot into a limited environment for troubleshooting driver or software issues?
Safe Mode Airplane Mode Hibernate Clipboard History
Safe Mode starts Windows with minimal drivers and services, making it useful for troubleshooting.
3
Which command checks Windows system files and attempts to repair corrupted protected files?
ping ipconfig format sfc /scannow
The System File Checker command sfc /scannow checks protected Windows files and repairs issues when possible.
4
What does Task Manager help you do?
Edit BIOS firmware Replace hardware components View running apps, processes, and system performance Install physical memory modules
Task Manager shows running applications, background processes, startup items, and performance information.
5
Which file system is most commonly used by modern Windows installations?
ext4 NTFS HFS+ APFS
NTFS is the standard file system used by most modern Windows systems.
6
What is the best reason to use multi-factor authentication?
It adds another layer of identity verification It speeds up internet downloads It replaces antivirus software completely It increases storage space automatically
MFA improves security by requiring more than one form of verification during sign-in.
7
Which of the following is an example of phishing?
A scheduled Windows update A printer running out of toner A user changing their desktop wallpaper A fake email trying to trick a user into entering login credentials
Phishing is a social engineering tactic that tricks users into disclosing sensitive information.
8
What is the purpose of a firewall?
To physically cool the CPU To filter and control network traffic To replace a router To store passwords offline
A firewall helps protect systems by allowing or blocking traffic based on rules.
9
Which action is the best response to a suspicious email attachment from an unknown sender?
Open it quickly to see what it is Forward it to coworkers Do not open it and report or delete it Rename the file and then open it
Suspicious attachments should not be opened. They should be reported or deleted according to policy.
10
What is least privilege?
Giving users only the access they need to do their job Making every user a local administrator Removing all passwords from a system Allowing unrestricted USB usage
Least privilege means a user should have only the minimum access necessary for their role.
11
A computer is running unusually slow. What is a good first troubleshooting step?
Replace the motherboard immediately Delete the operating system Physically remove the SSD Check Task Manager for high resource usage
Task Manager can quickly show if CPU, memory, disk, or apps are causing slowdown.
12
An application keeps crashing right after launch. Which is a reasonable early troubleshooting step?
Replace all RAM immediately Update or reinstall the application Disable the keyboard Format the whole drive first
Updating or reinstalling the affected application is a common and sensible first step for repeat crashes.
13
A browser keeps redirecting to strange pages. What is a likely cause?
A dead CMOS battery A monitor cable issue Malware or a malicious browser extension A broken Ethernet connector on the switch
Unexpected redirects are often caused by adware, malware, or malicious browser extensions.
14
A system is stuck in a boot loop after a bad update. Which recovery approach is often helpful?
Boot into recovery options or Safe Mode Open the printer tray Swap the mouse batteries Disconnect the monitor and reboot repeatedly
Recovery options and Safe Mode are common routes for undoing or troubleshooting a failed update or boot issue.
15
What is a common symptom of ransomware?
The monitor becomes brighter The keyboard types faster The battery charges beyond 100% Files become inaccessible and a payment demand appears
Ransomware typically encrypts or locks files and then demands payment for restoration.
16
Why is documentation important during troubleshooting?
It slows the process down on purpose It records what was tried and helps future support It permanently fixes the hardware It replaces backups entirely
Good documentation helps avoid repeated steps, supports handoffs, and improves future troubleshooting.
17
What is the best reason to create backups before major system changes?
To make the computer louder To increase network speed To protect data in case something goes wrong To disable Windows updates forever
Backups help recover important data if a system change, update, migration, or repair goes badly.
18
When working inside a PC, which practice helps reduce the risk of electrostatic discharge damage?
Use proper ESD precautions such as grounding yourself Rub your socks on carpet first Touch circuit contacts directly Place components on metal shelves without protection
Using proper ESD precautions reduces the chance of damaging sensitive electronic components.
19
What is the most professional way to handle a frustrated user during support?
Argue until they admit they are wrong Ignore their concerns and work silently Blame another technician Stay calm, communicate clearly, and remain professional
Professional communication matters. Stay calm, set expectations, and communicate clearly.
20
Why is change management useful in IT environments?
It makes random changes faster It helps plan, review, and control system changes It removes the need for backups It guarantees zero outages forever
Change management helps reduce risk by reviewing, planning, approving, and documenting changes.
21
Which utility shows IP configuration details on a Windows system?
chkdsk taskkill ipconfig copy
ipconfig is a common Windows command-line utility used to display IP configuration details.
22
What is the best reason to keep operating systems and applications updated?
To patch bugs and security vulnerabilities To make every password optional To disable firewalls To permanently increase battery size
Updates fix known bugs and close security gaps that attackers may otherwise exploit.
23
A user says they accidentally deleted an important file. What should you check first?
CPU temperature Display resolution Whether Bluetooth is enabled Recycle Bin or available backups
For deleted files, start with the Recycle Bin and any existing backup or restore options.
24
Which type of account should be used for everyday computing whenever possible?
Local administrator account only Standard user account Guest account with no password Shared root account
A standard user account helps limit risk and follows good security practice for daily use.
25
What should you do before disposing of or repurposing an old storage drive that held sensitive data?
Put it directly in regular trash Leave the files as they are Use proper data destruction or sanitization procedures Only remove the desktop shortcuts
Sensitive data should be sanitized or destroyed properly before a drive is reused or discarded.